Why My Domain/Subdomain Doesn’t Work? (Common Issues) Print

Why My Domain or Subdomain Doesn’t Work? (Common Issues & Fixes)

If your domain or subdomain is not loading, the issue is almost always DNS-related. Check the most common causes below.

1. DNS not pointing to the server

Make sure your domain has correct A records:

A     @     157.180.52.85
A     www   157.180.52.85

2. Cloudflare still propagating

Allow 5–30 minutes after DNS changes.

3. SSL not installed

If the site loads only on http:// but not https://, enable Let’s Encrypt.

4. Wrong folder or missing files

Check File Manager:

/domains/domain.com/public_html/

5. Missing index file

Ensure you have index.php or index.html.

6. Old or cached DNS records

Clear browser cache or test on https://dnschecker.org.

7. Subdomain folder missing

DirectAdmin auto-creates it — if deleted manually, recreate it:

/domains/domain.com/public_html/subdomain/