Email Not Sending or Receiving (Brevo + DNS Fixes) Print

Email Not Sending or Receiving (Brevo + DNS Fixes)

If your emails are not working, follow these steps to fix the most common issues.

1. Set correct MX records

If emails are hosted on VexoWeb, use:

MX     10     mail.yourdomain.com

2. SPF record required for sending

Use the recommended SPF for Brevo:

v=spf1 include:spf.brevo.com ~all

3. DKIM for Brevo

Add the 3 CNAME records provided by Brevo in your dashboard.

4. DMARC optional (recommended)

v=DMARC1; p=none; rua=mailto:you@yourdomain.com

5. SMTP settings (Brevo)

SMTP server: smtp-relay.brevo.com
Port: 587
Encryption: STARTTLS
Username: Brevo login email
Password: Brevo API Key

6. Check email quota

Go to Email Accounts → ensure your storage is not full.

7. Check spam folders

Some providers like Gmail may delay new domains for 24–48h.