What Happens After Delivery (Support & Next Steps)
After your website has been completed and delivered, there are a few important steps and support options to keep in mind. This ensures you get full value from your website and stay protected going forward.
Immediately after launch
- We provide all access credentials: website admin login, hosting control panel, FTP/databases.
- Your site begins live operation and is ready for your visitors or customers.
- If you requested training, you will receive the PDF guide showing how to manage your site.
Free post-delivery support period
Small corrections, such as fixing typos, broken links or design bugs caused during our delivery process, are covered for a short period free of charge.
Ongoing services and maintenance
To keep your website secure, fast and up-to-date, you can select one of our Maintenance Plans (Care Basic, Care Plus, Care Pro or Care PRO+). Maintenance covers updates, backups, security monitoring, performance optimisation and more.
Important terms to remember
- The design work remains the intellectual property of VexoWeb until **full payment** is received. :contentReference[oaicite:2]{index=2}
- Once delivered and operation commenced, the service is generally non-refundable. :contentReference[oaicite:3]{index=3}
- You become responsible for the confidentiality of your credentials and account information. :contentReference[oaicite:4]{index=4}
Next steps for you
- Make sure to log in and verify everything works as expected (links, forms, mobile layout).
- Download your final backup copy and store it in a safe place.
- Decide whether you will subscribe to a maintenance plan to keep your site running smoothly.
- Keep your login credentials secure and enable 2-factor authentication where available.
- Monitor your site performance, traffic and security; many issues can be prevented with timely updates.
If at any point you need help, our support team is available via the Client Area. Thank you for choosing VexoWeb — we look forward to your website’s success.
